Automatic recording sync Android
The app finds the recording the phone’s own dialer wrote, matches it to the right call by number, time and length, and uploads it.
Every feature
Everything SyniConnect does, in one list.
From the Android app that collects the calls to the invoice that closes the deal — grouped by the job each part does. What your team sees depends on its role and your plan.
Calls and the Android app
Every call your team makes, collected from their own phones — without anyone pressing record.
Full call-log sync Android
Incoming, outgoing, missed and rejected calls — including the ones that were never recorded, so totals cannot be rounded up.
Incoming-call briefing Android
When a customer rings, a card shows who they are, what was agreed last time, any overdue follow-up, and a warning if they must not be contacted.
Work through the queue Android
Press start and the phone rings today’s customers in priority order; saving the notes after each call dials the next.
Log the outcome on the phone Android
Say what happened straight after the call, from the handset, and the lead and follow-up update themselves.
Callback reminders Android
The phone reminds the rep of follow-ups coming due, a little ahead of time, so a promised callback is not late.
Today on the phone Android
Clock in and out, see how much is waiting in the queue, and who to call first.
Works on the phones reps own
Handles the recording folders and formats of Xiaomi, Samsung, Oppo and Realme, Vivo, OnePlus and Motorola, and survives aggressive battery savers.
Browser upload fallback
Where a phone will not cooperate, an admin can upload a rep’s call log and recordings from the browser, filed under the right person.
Click to call
Call from any lead in the panel — the rep’s own phone dials, or a cloud telephony service rings the rep and bridges the customer.
Work SIM and excluded numbers
Choose which SIM on a dual-SIM phone is for work, and keep your own numbers out of the figures.
Call tags
A fixed set of labels reps can put on a call, so calls can be counted by what they were about.
Recordings player
Play any call from the panel and read its transcript alongside — every play is logged.
Mobile web view
A stripped-down page for reps on a phone browser: the queue, calls made today, connections and talk time.
AI call intelligence
What was said on every call, and what it means for the deal and the rep.
Transcription in four languages
Hindi, Marathi, Gujarati and English — including the English mixed through the others in one call.
Twenty-section call review
The deal, the customer, the rep and what to do next: summary, risk, psychology, objections, buying and warning signals, and a plan for the next call.
Likely to close, and why
A conversion probability, the real objection, who actually decides, and the budget, pulled from the conversation.
Ten skills scored per call
How each rep handled the call, skill by skill, so coaching is about evidence rather than memory.
Transcript search
Search across everything ever said on your calls, not just who called whom.
Deal alerts
Calls the AI thinks somebody should look at — a deal slipping, a competitor named, an unhappy customer — raised by severity.
Call scripts from calls that closed
A script assembled from the objections your customers really raise and how they were answered on the calls that won.
Win and loss from the transcripts
What your won deals had in common and what the lost ones did, drawn from the conversations themselves.
Drafts after every call
A WhatsApp message and an email written from what was agreed, ready for the rep to send.
Your choice of AI provider
Analysis by OpenAI or Anthropic, with the models, concurrency, longest call and a monthly spend cap set by you.
Leads
Every enquiry in one place, owned by the right person from the moment it arrives.
Lead capture from the portals
Leads arrive by themselves from IndiaMART, JustDial, Facebook and Instagram lead ads, Housing and your own website form.
Import from Excel or CSV
Map the columns, preview, choose who gets them and raise a follow-up for each — with an import history of every run.
Duplicate detection
A phone number that already exists is not created twice; the import summary says what was skipped and why.
Assignment rules
Deal leads out by source, city, language, product or any field, to people or a team, in turn or to whoever is least busy.
Lead scoring
A score out of 100 with the breakdown behind it, recalculated whenever the facts change.
Hot, warm and cold
A temperature on every lead, so the hot ones are called before the rest.
Your own lead fields
Extra qualification fields for the things your business asks about.
Saved views
Save a set of filters and share it with the team.
“No next action” filter
One switch shows the leads with nothing booked — the ones quietly going cold.
Reassign and ownership history
Hand a lead to someone else, with a record of who has owned it and when — including leads whose owner has left.
Campaign attribution
Tie leads to the marketing campaigns that produced them.
Export
Write any filtered list out to a file, for the roles allowed to.
Pipeline and daily work
Who to call next, what happened, and where every deal stands.
Work queue
Overdue follow-ups, requested callbacks, today’s follow-ups, hot leads and new leads — in that order, each person once.
One-tap call outcomes
Nine outcomes, from “No answer” to “Demo booked”, each moving the stage, closing the follow-up and booking the next step together.
Lead workspace
One screen per deal: the timeline, calls with their analysis, demos, proposals and billing, messages and sequences.
Pipeline board
Drag deals between stages, see how long each has sat still, and be asked for a reason when one is won, lost or reopened.
Multiple pipelines
Different stages for different products or teams, each counted as the outcome you choose.
Follow-ups that go overdue on time
Pending, overdue, completed, rescheduled, skipped or cancelled — overdue set by the clock, not by somebody noticing.
Demos
Book demos from a call or a lead, record how they went, and see them on the calendar.
Calendar
The week’s demos and follow-ups, yours or a colleague’s if your role allows.
Lost reasons
Every lost deal says why, and the reasons add up into the win–loss reporting.
Customers and deal outcomes
Everyone you deal with and their history, and how each deal finished — won or lost, for how much, and why.
Search everything
One box across leads, customers, invoices and more.
Notifications
A lead assigned, a customer replying, a commission waiting for approval — in the panel as it happens.
WhatsApp and email
Follow up where customers answer, with every message kept against the deal.
WhatsApp Business inbox
Connect your number through Meta’s WhatsApp Business Platform and work every conversation from a shared inbox, with delivered and read receipts.
Keeps working on the owner’s phone
The number stays usable in the WhatsApp Business app; what the owner sends from there appears in the panel too, with the chat history from before you connected.
WhatsApp with no setup
Without a Business account, messages open in the rep’s own WhatsApp ready to send.
Email from your own mailbox
Send through your company’s own mail server, tested from the settings page.
Message templates
Reusable WhatsApp and email templates, filled in from the customer and the deal.
Opt-outs enforced
A customer who has opted out cannot be messaged — the system refuses rather than trusting somebody to remember.
Automation
The routine steps, done the moment they are due.
Rules on events
When a lead arrives, a stage changes or a call is analysed, act on it by itself.
Follow-up sequences
Multi-step follow-ups that stop the moment the customer replies, the deal is won, or it is lost.
Everything an automation can do
Send a WhatsApp or an email, book a follow-up, move the stage, assign the lead, or tell the owner or their manager.
No runaway loops
Automations never trigger one another, so one rule cannot set off a chain nobody meant.
Morning briefing
An email each morning with yesterday’s activity, who is ahead, what is overdue and anything needing a decision — built for each manager’s own team.
Critical alerts that reach someone
A serious alert from a call is emailed to the people who can act on it, not left waiting on a screen.
Proposals, invoices and payments
From the quote to the money in the bank, on the same record as the calls that won it.
Product catalogue
Your products and prices, which proposals and invoices draw on.
Proposals customers open in a browser
Line items, discounts, tax and billing cycle; the customer accepts or declines from a private link without signing in.
Know when it was opened
Draft, sent, viewed, accepted, rejected, expired or withdrawn — and expiry happens by itself on the validity date.
Discount control
Discounts beyond the standard limit need the permission to give them.
Invoices from accepted proposals
One click from accepted to invoiced, with a link the customer can pay from.
Razorpay payment links
Take payment online; the signed confirmation records the payment once, and money that cannot be applied is kept in front of finance.
Part payments and balances
Record payments as they come; the balance and status work themselves out — never typed in.
Refunds
Refunds and cancellations need the refund permission, and each is recorded against the person who made it.
Overdue reminders
An overdue invoice reaches its owner and whoever records payments — once, then weekly.
Customer subscriptions and renewals
Recurring plans for your own customers; a renewal coming up becomes a lead for its owner, and a mistaken cancellation can be reversed.
Commission and targets
What each seller earns and is expected to achieve, counted from the records.
Commission plans
Flat or tiered by how far a seller is towards their target, with eligibility rules such as full payment or deal type.
Calculated, never typed
Commission is worked out from each payment, and the record shows why it was rated as it was.
Two-step approval
Manager, then finance, then paid — nobody approves their own, and the same person cannot take both steps.
Clawback on refunds
A refunded payment takes its commission back automatically.
Adjustments with a reason
Change a calculated amount, reopen a rejection or reverse a payout — each asks why and is recorded.
Month-end recalculation
Re-rate what is still awaiting approval at the period’s final achievement.
Targets
For a person or a team, on deals won, money collected, demos held and more — with “behind pace” flagged while there is time to act.
Dashboards and reports
Numbers that come off the phone, not out of a person.
My dashboard
Each person’s day, month and pipeline: calls, demos, new leads, follow-ups due and target progress.
Team dashboard
A team’s revenue, ranking, pipeline by stage, follow-ups due, average call score and coaching flags.
Company dashboard
Revenue, recurring revenue, pipeline value, conversion, forecast, funnel, revenue by product and source, and why deals were lost.
Call dashboard
Volume, talk time, connection rate, idle time and calling efficiency for the whole company.
Reports
Sales, team, marketing, finance, intelligence and forecast reports for any date range, grouped your way and exportable.
Scorecards
Each person scored across several measures, month by month, with side-by-side comparison.
Leaderboard and call performance
Rankings by activity and per-person call statistics over time.
Working hours and holidays
Your working day, days and holidays, and what counts as a productive call — so idle time means something.
Your timezone
Every “today” and every period boundary measured in your organisation’s own time.
Team, roles and attendance
Your organisation as it really is, and who is working today.
Teams, departments and reporting lines
Model your structure, and let visibility follow it.
Seven roles ready to use
Administrator, sales head, sales manager, team leader, finance, sales executive and SDR — each seeing what its job needs.
Custom roles
Build your own roles from the full list of permissions, grouped by area.
No self-promotion
Nobody can grant a permission they do not hold themselves.
Clock in, breaks and clock out
From the panel or the phone, with first in, last out and hours for the day.
Leave and approvals
Request time off and approve other people’s, with a team view of who is in, out or on leave.
Sign-in security
Password reset by email, a pause after repeated failed sign-ins, and “sign out everywhere” for a lost phone.
Light and dark mode
Remembered per browser.
Integrations and API
Works with the systems you already run.
Push outcomes to your CRM
Signed webhooks when a lead is created or updated, a follow-up is completed, a deal is recorded or a call is analysed.
Inbound lead webhooks
A URL for each lead source, with a secret you can rotate.
Cloud telephony
Click-to-call through a provider that rings the rep and bridges the customer, with the finished call logged back into SyniConnect.
Payments
Razorpay, with signed confirmations.
WhatsApp Business Platform
Meta’s official API for sending, templates and receipts.
REST API
Programmatic access to your data, on plans that include it.
Security and privacy
These are recordings of your customers, and they are treated that way.
Your company, walled off
Every record belongs to one company; anyone outside it is told it does not exist.
Retention you control
Audio, transcripts, analysis and conversations deleted automatically past the window you set.
Recording access log
Every play and download recorded — who and when — for an admin to read.
Export or erase a customer
Everything held on one person, exported or erased, with a preview of what will go first.
Audit log
Changes to settings, roles and records, and sensitive actions, recorded by name.
Support access only with a reason
When our team looks inside your account to help, it states why, the session expires by itself, and it is recorded.
Your subscription
Clear about what you have, what you use and what you pay.
Plans by month, quarter or year
Pay on the term that suits you, where the plan offers it.
Free trial
Start without a card when a trial is on offer.
Your plan and usage
Every limit, how much of it is used, and what renews when — visible to everyone on the team.
Add-ons
More users, leads or AI reviews when you need them, without changing plan.
GST invoices and credit notes
An invoice for every payment and a credit note for every refund, numbered by financial year, downloadable in the product.
Warnings before it matters
Emails when a trial is ending, a renewal is due, a limit is 80% used, or a plan has lapsed — with grace days before access stops.
Support tickets
Ask for help from inside the product and follow the conversation there.
For partners and agencies
Resell SyniConnect under your own name, to the sales teams you look after.
Your brand in the product
Your product name, logo and favicon in your clients’ panel, and your footer, support details and legal links.
Your own web address
A sign-in page on your domain, verified by a DNS record.
Your prices
A fixed price or a mark-up on each plan and term, never below the minimum, with your own discount codes.
Provision a client in one step
Company, first administrator and subscription created together — or not at all.
Earn on every payment
A share of each sale and renewal, a live statement, and payouts you can trace line by line.
Invoices in your name
Your legal name, GSTIN and address on your clients’ invoices, in your own series.
Your team, with roles
Owners, admins, sales, support and billing — each seeing only what their job needs.
First-line support
Your clients’ tickets come to you, with internal notes, and can be escalated to us.
Clients who need a call
Trials ending, renewals due and lapsed accounts, listed for you to act on.
Webhooks to your systems
Signed notifications when a client is created, changes plan, is invoiced, pays or is refunded.
A trail of your actions
What your team did to which client, and when.
No feature matches that. Ask us — it may be on the way, or already there under another name.
See it on your own calls.
Send us a handful of your team’s recordings and we will show you exactly what comes back.